Merge Support, Status and Announcements in a Single Place = https://www.discourse.org/ #64

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by Ghost opened 2 months ago · 6 comments
Ghost commented 2 months ago

Hello,

Have you thought about merging your status posts, new features and even support on a discourse forum (free to self-host). I bet lots of times there are questions that might be common and searching the forum would let you save time (as well let other users answer things they might know the solution)

Hello, Have you thought about merging your status posts, new features and even support on a discourse forum (free to self-host). I bet lots of times there are questions that might be common and searching the forum would let you save time (as well let other users answer things they might know the solution)

Adding to this, right now the experience might be a little confusing. Status is in a different webpage, support is through email or discord, suggestions are via another email.

I would suggest to break it down:

  • Community/Support Forum
  • Discord for live support when possible
  • Email for more private and direct support

What do you think, Scott?

Adding to this, right now the experience might be a little confusing. Status is in a different webpage, support is through email or discord, suggestions are via another email. I would suggest to break it down: * Community/Support Forum * Discord for live support when possible * Email for more private and direct support What do you think, Scott?
Owner

I'm not against it, but I'd have to look into Discourse to make sure it fits our needs since I'm not super familiar with it. (Shame their hosted service isn't cheaper too.)

I'm not against it, but I'd have to look into Discourse to make sure it fits our needs since I'm not super familiar with it. (Shame their hosted service isn't cheaper too.)
Scott added the
Feature
label 2 months ago

The thing is Discourse has rather large resource requirements to host, and its focus is more on community discussion rather than issue reporting/resolving. Tbh I find the current /docs to be much easier to navigate than the Discourse forums I've experienced.

Re issue tracking, if alternatives to Gitea are being considered (I've read that Gitea can eat up memory), there's sourcehut's todo module (example), which is lightweight and allows submitting issues via email.

Or if there's a desire to track issues with purely email, I recently found the extremely lightweight bubger (example) which is quite endearing.

Btw I find it very admirable that Purelymail has a public issue tracker. It's one of the (many) things that got me hooked.

The thing is Discourse has [rather large resource requirements](https://github.com/discourse/discourse/blob/master/docs/INSTALL.md) to host, and its focus is more on community discussion rather than issue reporting/resolving. Tbh I find the current /docs to be much easier to navigate than the Discourse forums I've experienced. Re issue tracking, if alternatives to Gitea are being considered (I've read that Gitea can eat up memory), there's sourcehut's [todo module](https://git.sr.ht/~sircmpwn/todo.sr.ht) ([example](https://todo.sr.ht/~sircmpwn/todo.sr.ht)), which is lightweight and allows submitting issues via email. Or if there's a desire to track issues with purely email, I recently found the extremely lightweight [bubger](https://git.causal.agency/bubger/about/) ([example](https://causal.agency/list/)) which is quite endearing. Btw I find it very admirable that Purelymail has a public issue tracker. It's one of the (many) things that got me hooked.

Yeah I agree and I wouldn't take gitea away. The thing I think Purelymail would benefit is a more lively community place, so that potential buyers see that the service is trustworthy and being used by other people. A discourse forum would bring more interaction between users and a greater sense of community

Yeah I agree and I wouldn't take gitea away. The thing I think Purelymail would benefit is a more lively community place, so that potential buyers see that the service is trustworthy and being used by other people. A discourse forum would bring more interaction between users and a greater sense of community

I'd recommend emaildiscussions.com for email community.

I'd recommend emaildiscussions.com for email community.

Heard good things about https://flarum.org/ as well

Heard good things about https://flarum.org/ as well
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